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About Isabella Steele

Isabella is a freelance editor, writer, and blogger at Live Chat 100 and Comm100. She is passionate about helping people, teams, and organizations grow into their full potential, and excel in their service. In her spare time, you can find her traveling, painting, or drinking copious amounts of coconut water. Connect with Isabella on LinkedIn.

July 13th, 2017 | Customer Service | Isabella Steele

Humor is a multi-billion-dollar industry, saturated with actors, stand-up comedians, humor authors, cartoon artists, filmmakers, comedy writers, late-night TV hosts and more. A “sense of humor” is something we actively seek in a partner, and in our closest friends. Our favorite people, characters, and memories are often the ones that make us laugh. Why is…

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July 7th, 2017 | Live Chat | Isabella Steele

Key performance indicators, or KPIs, are performance measurements that show how effectively a company is achieving its goals. Key performance indicators can be used to measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. Measuring KPIs is like taking your…

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June 28th, 2017 | Live Chat | Isabella Steele

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work on a painting, or a doctor who has a pile of exam results that are waiting to be reviewed; everybody suffers from a lack of motivation at times. This “everybody” includes your…

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June 15th, 2017 | Live Chat | Isabella Steele

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast pool of talented agents. And let’s be honest–you probably want to save money in the process. These are just some of the things that startup businesses and multi-billion dollar corporations alike look…

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May 26th, 2017 | Communication | Isabella Steele

Let’s go! Wrap it up! There are calls in the queue! One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your average handle time. The average handle time is the mother of all metrics and is frequently used in contact centers to…

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May 12th, 2017 | Customer Service | Isabella Steele

It was a Friday afternoon and Rodrigo, my Uber ride, was pulling up in a black Chevrolet Onix. Like the other times I had used the controversial cab service, I popped him a smile and a casual greeting as I swung into the back seat of his car. “Candy?” Rodrigo offered me as he started…

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May 11th, 2017 | Live Chat | Isabella Steele

We’ve all been there: you’re waiting on the phone or in a live chat session, and the representative is fumbling with information. He or she tells you that your problem is solution-less; that he or she is sorry, but if you just give it 24 hours maybe the problem will just go away on its…

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March 10th, 2017 | Live Chat | Isabella Steele

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging with your customers. But what are some live chat best practices that you can employ when making this transition? Whether you are new to live chat, or are looking for new ways…

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