About Isabella Steele

Isabella is a freelance editor, writer, and blogger at Live Chat 100 and Comm100. She is passionate about helping people, teams, and organizations grow into their full potential, and excel in their service. In her spare time, you can find her traveling, painting, or drinking copious amounts of coconut water. Connect with Isabella on LinkedIn.

November 23rd, 2017 | Customer Service | Isabella Steele

Introduction Oops, your company did it again. A computer glitch double charged a customer. A product got horribly mangled in shipment. Your website was hard to navigate. An under-experienced customer service rep treated a customer badly and failed to provide a much-needed solution. What do each of these situations have in common? For starters, each…

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November 17th, 2017 | Customer Service | Isabella Steele

Introduction Imagine that you’re in a situation where you are chatting with someone – maybe a customer, a friend, a relative, or a boss – and the air is getting tense. Your discussion escalates, and that person who you were once having a civil conversation with is raising their voice to you, and displaying signs…

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September 21st, 2017 | Customer Service | Isabella Steele

Introduction “Your most unhappy customers are your greatest source of learning.” – Bill Gates Dealing with an angry customer is an unpleasant situation at best – at worst, it can turn a good day upside-down, or make a bad day get worse. But, like how nurses often have to care for angry patients and speak…

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July 26th, 2017 | Customer Service | Isabella Steele

“An objection and ‘no’ are two different things.” You’ve just made the greatest pitch to a prospective client. The rush of the possibility and anticipation of the sale has you bright-eyed and excited. The customer seems interested in your product, and the chemistry between you two is flowing like no other. Then, out of the…

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July 13th, 2017 | Customer Service | Isabella Steele

Humor is a multi-billion-dollar industry, saturated with actors, stand-up comedians, humor authors, cartoon artists, filmmakers, comedy writers, late-night TV hosts and more. A “sense of humor” is something we actively seek in a partner, and in our closest friends. Our favorite people, characters, and memories are often the ones that make us laugh. Why is…

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