Live Chat 100 Blog

Five Steps to Increase Take-up of Your Live Chat Channel

February 10th, 2017 | Live Chat | Kaye Chapman

Live Chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the plunge and introduced Live Chat software, it’s natural that you’ll want to make the most of your new customer service capabilities. Here are some best-practice tips for helping to get extra value…

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Constructive, Positive Feedback Tips for Your Contact Center Agents

February 9th, 2017 | Customer Service | Kaye Chapman

As a contact center leader, you will know the importance of feedback to help your agents continuously learn and improve their work. Truly effective contact centers recognize that agent development should continue to occur even long after initial call center training, and that constructive feedback and coaching should be a part of the entire employee…

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Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails

February 8th, 2017 | Communication | Kaye Chapman

We all like to look at the positives within customer service – its ability to surprise, delight, and offer real help which makes people’s lives a little bit better. But a lot can be learned from looking at the negatives too. And it’s certainly better to learn from the mistakes of others, than to go…

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10 Free, Quick and Easy Customer Service Training Games with Ready Debriefs

February 7th, 2017 | Customer Service | Kaye Chapman

Are you looking for training games to fill 5, 10 or 20 minutes in a team meeting, buzz session or training program? These short and easy training activities need almost no preparation and deliver powerful messages. Whether your team is service or sales, whether they work with customers face to face, over the phone or…

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5 Quick and Easy Empathy Training Activities for Busy Teams

February 6th, 2017 | Customer Service | Kaye Chapman

We all like to feel like others understand us, right? And it’s not possible to fully understand another person, without practicing empathy. People with highly developed empathetic abilities build rapport more easily, communicating in a way that shows respect for differing opinions and collaborating to find solutions to problems which truly fit everyone involved. In…

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8 Canned Message Best Practices for Live Chat Excellence

January 24th, 2017 | Live Chat | Kevin Gao

Every day, your agents type out hundreds of messages to customers in need. What if you could introduce a tool to help make saving the customer’s day just a little easier? If used effectively, canned messages can help revolutionize your support team’s live chat process—they act as the trusted sidekicks to your live chat support…

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8 Best Practices for Live Chat Queue Management

January 17th, 2017 | Live Chat | Kevin Gao

Introduction Your customers want quality resolutions fast. When they enter your live chat queues, they have expectations about the length and quality of their wait that can make or break their customer experience. But according to the 2014 Global Customer Service Barometer by American Express, only six in ten customers feel that companies meet their…

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Announcing the Launch of Live Chat 100

December 30th, 2016 | Company | Kevin Gao

Hi everyone, I’m very glad to announce the launch of Live Chat 100, a division of Comm100 Network Corporation. While Comm100 provides multiple customer communication products including Live Chat, Support Ticket, Knowledge Base, Help Desk and Email Marketing, Live Chat 100 focuses on Live Chat. Live Chat has always been Comm100’s most important product. With…

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