Welcome to Live Chat & Customer Service Certification for contact center agents, from the team at Live Chat 100.
This free customer service skills certification will give you everything you need to start talking to customers with clarity and confidence over live chat, on the phone, or through any other method of communication. It features up-to-date, best practices from the customer service industry, to help you boost your knowledge and improve your customer service skills.
It can be started and finished whenever you like – with flexible content that can be accessed any time, to suit your needs. The course should take less than a day to complete, and once you’ve passed the course you will gain access to a certificate to prove your skills as well as a badge for your LinkedIn profile.
Sign up now to get started. We’re looking forward to having you on board!
Introducing Shannon & Weaver’s communication process and how it relates to customer service interactions.
Understanding who are your internal and external customers, and the impact of customer service best practices on each.
Exploring customer needs, wants and expectations, and how you can find these out to improve your customer service.
Thinking about tone and formality in customer service communications.
Understanding how words, tone and body language work together to influence customer service communications.
Looking at the impact of greetings and closes, signposting, holds & transfers.
Exploring the Five Levels of Listening and looking at ways to boost your listening abilities.
Looking at differences in customer service communications over different channels – face to face, telephone, live chat, email and social.
How to create a customer service action plan to ensure even further development of your skills.