Live Chat 100 offers many cutting-edge features and options that can help even the largest contact centers and enterprises take control of their communications and support operations and increase profit margins. Our Enterprise Edition is specifically designed for large call centers and enterprise customers who need:
Governments all over the world are drafting stricter legislation regarding the privacy and security of user data and communications. Corporations and enterprises are under ever-increasing pressure to ensure that client and customer data is safe and secure from hackers, criminals, terrorists and sometimes even fanatical foreign governments.
At Live Chat 100, we provide serious solutions to these serious privacy and security challenges and much more.
Below are just a few of the many ways in which Live Chat 100 ensures your data remains private and secure:
If yours is like most large call centers or enterprises, you may have many different teams and departments; all of which provide important services to your customers.
Live Chat 100’s flexible and advanced routing features help you make sure customers and visitors chat with the right agent or department. Whether you need to route chats based on visitor location, customer tier, assigned zones, agent/department availability or integrations with other systems, our system makes routing chats quick, simple and efficient.
Here are a few of the common routing scenarios that Live Chat 100 supports:
Benefits provided by the advanced routing features in Live Chat 100 include:
Large contact centers or enterprises may have dozens, or even hundreds, of agents in one queue/department. Good queue management should be able to distribute chats to the appropriate agents based on your business needs. This type of distribution is no small task.
Live Chat 100 provides multiple options that help you define how chat requests are distributed to agents. Our system enables you to create rules to prioritize chat requests based on customer levels or segments. You can also define backup agents and departments so they can help out when needed during busy periods. Additionally, Live Chat 100’s powerful, industry-leading queue reporting can also help you plan and schedule shifts more effectively.
One of the most difficult tasks for managers in large customer care centers is that of balancing staffing levels versus customer experience (wait time) for a given shift. Our 24/7 Hourly Queue Length Report can help managers with this. For example, the report could show data for a Monday morning, from 9AM to 10AM, the average number of chats and average queue length for each queue during the hour. With this report, managers no longer need to “guesstimate,” as the reports provide all the information needed to make intelligent staffing/scheduling decisions while maintaining acceptable drop-out rates and wait times.
The reporting is really good; it allows us to drill down into analytics that we use to improve conversion rates on the site.
Wathan Minswe, Director of Finance, Birando UK
Enterprises and large contact centers may have hundreds or even thousands of agents. These large organizations require fast, reliable performance in order to provide smooth and uninterrupted services to their customers.
Live Chat 100 has more than seven years of experience in helping hundreds of large contact centers and enterprises implement high-performance live chat systems. A single Live Chat 100 deployment is able to handle thousands of concurrent chat agents and conversations.
Live Chat 100 uses high-grade server hardware together with fast and secure data connections and heavily optimized code to provide high performance and scalable solution for our enterprise live chat customers.
Live Chat 100’s vigilant team of network engineers provide around-the-clock monitoring, rigorous backups, redundant networks and top-shelf hardware to ensure the highest availability possible to our customers.
To go with these proven reliability best practices, Live Chat 100 utilizes our own proprietary MaximumOn technology, which incorporates data center level redundancy to ensure your live chat system is available anytime and all the time.
In the unlikely event that a live chat server does happen to go down in one data center, another one in a different location takes over instantly and automatically. Our patent pending MaximumOn technology takes live chat availability and reliability to a new level.
Even the very best sales and support tools are only as efficient and productive as the teams who use them. Therefore, managers need to be able to view important reports to gauge the performance and productivity of the people representing your brand.
Here’s a list of reports included with our system:
We know that our chat feature is backed up by an excellent team ready to help should any problems arise.
Robert Laughton, Owner, The Water Cooler Company
Live Chat 100 offers 3 deployment options:
Every business has its own unique needs. If you require a feature not already included with Live Chat 100, our product specialists would love to listen to your ideas. If we believe the feature is plausible and offers value, we will be more than happy to develop it for you to maximize your productivity.Submit a Feature Request
When you make the decision to use Live Chat 100 as your chat service provider, you not only get access to a great product – you also benefit from the experience, expertise, and knowledge of our highly-skilled team.
Professional Services We Provide Include:
Our commitment and service to your enterprise extend well past the initial purchase and implementation; we’re always there whenever you need us. 24/7, 365 days a year, Live Chat 100 customer service reps are standing by to help with any assistance you might need.
At Live Chat 100, we understand that investments in enterprise applications are never small or trivial. Still, a great live chat system should be a value and not a long-term financial burden. That’s why we have designed Live Chat 100 to offer large contact centers and enterprises just that – real value. Whether it’s being able to optimize human resources for maximum efficiency or being able to reduce email, phone, and other communications costs, Live Chat 100 enables you to cut costs versus traditional support methods in many ways.
Because agents can handle multiple support sessions simultaneously, your contact center or enterprise is able to manage human resources much more effectively than with traditional phone support. Also, because our live chat application is so intuitive and easy to use, your agents will pick it up easily with little or no formal training; which can reduce the costs associated hiring and training new agents considerably. The value of Live Chat 100 doesn’t end there, though, as we provide our larger enterprise and organizational customers with a host of features that help reduce costs and enable quicker returns on investments.