Live Chat 100 is a new division of Comm100 that focuses on live chat. Read more>> ×

Feature List

Customization

Customization

  • Company Logo
  • Agent Avatar
  • Color Scheme
  • Chat Button
  • Chat Window
  • Offline Message Window
  • Pre-Chat Form
  • Post-Chat Form
  • Language
  • Greeting Message
  • System Message
  • Custom Outgoing SMTP Server
  • Mobile Chat Button and Window
  • “Powerdby” Removal
  • Custom CSS
  • Custom JavaScript
Chatting and Monitoring

Chatting and Monitoring

  • Multiple Brands and Websites
  • One Agent Chatting with Multiple Visitors
  • Canned Message
  • Send Files/Screenshots
  • Typing Indicator
  • Spell Check
  • Keyboard Shortcut
  • View Chat History
  • View Ticket History
  • View Web Page Browsing History
  • Forward Chat Transcripts to Email
  • Set Agent Avatar
  • Offline Message Inbox
  • Visual and Audio Alert
  • Automated Greeting Message
  • Auto Login/Logout (Desktop App)
  • Automated Agent Status Change (Desktop App)
  • Capture Visitor
  • Ban Unwanted Visitors
  • End Chat Automatically
  • Group Chats by Status
  • Agents’ Unresponsive Time
  • Pin Chats to the Chatting Tab
  • Manual Chat Invitation
  • Time-on-Site Auto Chat Invitation
  • Multiple Agents Chatting with One Visitor
  • Chatting Between Agents
  • Chat Transfer
  • Join Chat
  • Kickoff Agents
  • Post-Chat Survey
  • Custom “Away” Status
  • Automatic Translation
  • Canned Message Shortcut
  • Agent Wrap-up (Chat Tagging)
  • Advanced Rule Based Auto Chat Invitation
  • Visitor Segmentation
  • Visitor List Custom Filter
  • Visitor Information from Website
  • Department Broadcasting
Team Management

Team Management

  • Agent Permission
  • Agent Group
  • Max Chat Number
  • Real Time Chat Monitoring
  • Department
Routing and queue

Routing and Queue

  • Accept Chats Automatically
  • Agents Based Routing
  • Assign Visitors in Queue by Load Balancing
  • Assign Visitors in Queue to the Last-Chatted Agent
  • Department Based Routing
  • Geolocation Based Routing
  • VIP Customer Routing
  • Skill Based Routing
  • Customer Input Based Routing
  • Multi-tier Support Routing
  • Backup Department Routing
  • Routing Rule Integration with Salesforce
  • Routing Rule Integration with Website
  • Routing Rule Integration with Your Existing CRM
  • Advanced Rule Based Routing
  • Assign Visitors in Queue by Agent Capacity
  • Assign Visitors in Queue by Round Robin
  • Queue Priority
  • Queue Transfer
  • Queue Overflow
Security

Security

  • TLS Encryption
  • CAPTCHA
  • TRUSTe Assessed Privacy Policy
  • Granular Permission Setting
  • Audit Log
  • Hardened OS and Network Devices
  • Comprehensive Security Policy and Procedures
  • Secure Data Center
  • Firewall and IPS
  • Regular Penetration Test by a Professional 3rd Party
  • Password Policy
  • IP Address Restriction
  • MaximumOn™
  • PCI Audited and Certified
  • Credit Card Masking
  • PCI Compliant Secure Form
  • Visitor Single Sign On (SSO)
  • LDAP
Integrations

Integrations

  • WordPress
  • Joomla!
  • Shopify
  • Magento
  • Drupal
  • Facebook and Google+
  • Zendesk
  • Salesforce
  • Google Analytics
  • Join.me
  • Shopping Cart
  • API
  • Webhook
  • Website
  • GoToMeeting
  • Cisco Call Center
  • Avaya
Reporting

Reporting

  • Real Time Report
  • Chat Volume
  • Rating
  • Post-Chat Survey
  • Pre-Chat Survey
  • Wrap-up
  • Offline Message
  • Availability
  • Agent Performance Overview
  • Agent Workload
  • Agent Efficiency
  • Canned Message
  • Chat Source
  • Wait Time
  • Chat Transfer
  • Manual Invitation
  • Auto Invitation
  • Traffic Source
  • Queue
Applications

Applications

  • Web App
  • Windows App
  • Mac App
  • iOS App
  • Android App
Deployment

Deployment

  • Shared Server
  • Private Deployment
  • On-Premises Deployment
Support

Support

  • 24/7 Live Chat Support
  • Email Support
  • Phone Support
  • Account Manager
  • Onboarding Service
  • Product Training
  • Consultation Services
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