While a customer is talking to you, you’re quite distracted by a colleague who is waving at you from across the room. You don’t exactly listen to the customer but keep saying ‘Okay’ and ‘Yes, I see’ to try and show you’re listening. This level of listening is:

May 5th, 2017 | Kaye Chapman |

While a customer is talking to you, you’re quite distracted by a colleague who is waving at you from across the room. You don’t exactly listen to the customer but keep saying ‘Okay’ and ‘Yes, I see’ to try and show you’re listening. This level of listening is:

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