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75 Live Chat Scripts That Don't Make Your Agents Sound Like Robots

[eBook] 75 Live Chat Scripts That Don’t Make Your Agents Sound Like Robots

Quality scripts can be an amazing tool to save time, enhance quality and communicate your brand voice. But poorly-crafted scripts can undermine the customer experience and damage relationships with your customers.

If you don’t want to fall into the trap of having a center full of agents who sound like dull, bored robots, this guide is for you. It contains quality scripts for a range of customer service interactions which are designed to build customer satisfaction and loyalty, not damage it.

This eBook contains scripts for a variety of scenarios:

  • Greeting
  • “Signposting”
  • Transferring
  • Going On Hold
  • Saying Sorry
  • Requesting Screen Sharing
  • Queue Status
  • Initiating Proactive Chats
  • Prompting Post Chat Survey
  • Goodbye

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