44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer (Forrester Research).
Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t happen without a quality live chat team.
This guide is for customer service management directors and supervisors who are looking to learn how to hire the best possible agents for your team. This white paper will cover the following:
Get your free copy now by filling out the form to your right.