How to Hire Your Live Chat Dream Team

[eBook] How to Hire Your Live Chat Dream Team

44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer (Forrester Research).

Many factors make up a great live chat support channel, but one thing is obvious—excellent customer service doesn’t happen without a quality live chat team.

This guide is for customer service management directors and supervisors who are looking to learn how to hire the best possible agents for your team. This white paper will cover the following:

  • Which skills to look for in a live chat agent
  • How to create an ad that appeals to the right candidates
  • How to interview the best possible fit
  • How to select the right hires
  • How to onboard your new team members for success

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