Improving Live Chat Productivity & Service Quality

[eBook] Improving Live Chat Productivity & Service Quality

The most successful live chat teams are constantly striving towards continuous improvement. This eBook contains all of the tips you need to improve performance – whether it’s the performance of your live chat system itself, your agents, or your overall live chat quality, you’ll find lots here to help your business to become even better.

The eBook includes the topics:

  • Increasing take-up of your live chat channel
  • Improving your live chat queue management
  • Excelling through canned messages
  • Fostering greater efficiency and productivity among live chat agents
  • Reducing customer wait time and up live chat service quality
  • Avoiding real-life live chat fails

Download your free copy now by filling out the form to the right. You can also read it online by clicking the chapter titles below.

Table of Contents

  1. Five Steps to Increase Take-up of Your Live Chat Channel
  2. 8 Best Practices for Live Chat Queue Management
  3. 8 Canned Message Best Practices for Live Chat Excellence
  4. 6 Ways to Improve the Efficiency and Productivity of Your Live Chat Agents
  5. 5 Ways to Reduce Holiday Lines and Customer Wait Time
  6. Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails

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