Quality Assurance Best Practices

[eBook] Quality Assurance Best Practices for Your Live Chat Contact Center

Truly effective Quality Assurance (QA) programs are a rare thing. All too often they become a resource burden and tick-box exercise, rather than powering continuous improvement and agent development.

If this rings true to you, read on. Whether you’re setting up a new program or looking to improve your existing one, our free eBook contains tried and tested tips for QA success. It also contains expert knowledge on problems and pitfalls to avoid – which can be near impossible to predict.

As a bonus, we’ve also included a customizable template for a QA Mission Statement, for you to use to get everyone in your business bought into QA’s aims and goals (including hard-to-convince agents!)

Access your free copy now by filling out the form to the right.

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