Study after study, report after report all show that consumers and customers prefer live chat to other communication methods.
While there are many reasons customers love live chat, the top three are:
With many business applications, you have to download large files or use discs to install the software on your system(s); that’s not the case with Live Chat 100. Our live chat system is a Software as a Service, or SaaS, application.
Benefits of our SaaS platform include:
Live Chat 100 allows you to customize virtually every aspect of your live chat system. Live Chat 100 puts your brand or company center stage. Have a look at just a few of the ways Live Chat 100 lets you customize your application to promote your brand or company:
The interface for the agents is so easy to use that it takes just 1 minute, literally, to make someone ready for chatting.
Wathan Minswe, Director of Finance, Birando UK
We all need to rest sometimes. Still, wouldn’t it be nice to know that your customers can still send you messages on your live chat system even after hours or on weekends or holidays? Well, with Live Chat 100, they can. With offline messages, you can:
Unless you’re a freelancer or solopreneur, you may have a few employees that help you with various tasks related to running your business. So, if you have someone who does the books, another person who is your sales superstar and your trusty technician who provides support, you may want to create departments for all of them in your live chat system. Well, we can help. Take a look at some ways our multiple department features can help your small business:
At Live Chat 100 we are available 24/7 to assist and help you. We are even available for you on weekends and holidays. No problem or question is too small or unimportant to our support team. So, if you need us for anything, anything at all, just click the live chat button on the side of the screen and you will be connected to a helpful live chat agent who will do everything possible to answer your questions or resolve your problems as quickly as possible.
Our staff likes the interface dealing with the chatting people. It is so easy to switch among different open chats and keep an overview about them.
Marcus Pentzek, Head of Customer Service, YOYBUY
With many communication or live chat platforms, you’re forced to use a single operating system or environment to be able to use the system. At Live Chat 100, we believe a system should work with systems you already use, not the other way around. Therefore, Live Chat 100 works with:
You can’t always be tied to a desk in the office; sometimes, you need to be out running errands or drumming up business. Nevertheless, someone still needs to be available to answer questions from customers or visitors on your website. To help you with that, Live Chat 100 offers handy apps for both Android and iPhone smartphones and mobile devices that enable you to stay connected with your website visitors even when you’re away from your office and computer. With our mobile apps, chatting with your customers when you’re on the road is quick and easy.
One of the primary reasons many small businesses really like live chat as a support platform is the fact that it saves them so much money versus the costs of providing traditional phone support. Here are just a few examples of the ways that Live Chat 100 can help your small business reduce costs and save money:
Live Chat 100 is totally committed to safeguarding our customers’ privacy in every way. At Live Chat 100, we will never share with or sell to third parties your chat conversations, contact information or other types of data. We have consented to third party auditing and monitoring of our policies and methods, freely and voluntarily, to ensure that we are doing everything possible to safeguard and protect our customers’ privacy. When you choose Live Chat 100, you can rest assured that your privacy is always a top priority for us.